Shipping policy

UK delivery

Each Little Keepsake item is made to order. We usually need 1–2 working days to prepare your order after receiving a suitable photo.

UK standard delivery is sent by Royal Mail Tracked 48. The standard delivery charge is £3.95. Please allow an estimated 3–5 working days from ordering, subject to receiving your suitable photo. Delivery may take longer during busy periods or around public holidays.

United States delivery

We ship personalised keepsakes from the UK to the United States using a fully tracked, Delivered Duty Paid service, with USPS handling final delivery.

US tracked delivery costs US$21 per order, charged in US dollars at checkout. Import customs duties and tariffs are covered by us through our fulfilment partner. They are not an additional charge for you to pay on delivery. Any applicable sales tax is shown at checkout.

Production usually takes 1–2 working days after we receive a suitable photo. Our supplier estimates US transit at 5–14 days after dispatch. For planning, please allow 7–16 working days in total after your suitable photo is received. This is an estimate, not a guaranteed delivery date; public holidays, busy periods and carrier or customs delays can extend delivery.

Little Keepsake gift packaging is included. Tracking details are sent when your order is dispatched.

Christmas 2026

10 December 2026 is our supplier’s provisional recommended last ordering date for US Christmas deliveries, pending official USPS information. It is not a guaranteed Christmas delivery deadline. Order early and provide your suitable photo promptly.

Tracking and delivery problems

If your parcel has not arrived within the estimated delivery time, email hello@littlekeepsake.co.uk with your order number. We will investigate with our fulfilment partner and courier. Confirmed lost shipments can be replaced or refunded. For damaged or incorrectly personalised items, please contact us with clear photos; see our refund policy.

Please check your delivery address carefully before placing an order and contact us promptly if it needs correcting. Delivery estimates are not guarantees. Nothing in this policy affects your statutory consumer rights.

Other destinations

We currently offer delivery to the United Kingdom and United States. Available services and the final charge are shown at checkout before you pay.