Refund policy

Personalised items

Each Little Keepsake item is made to order using the photo and options you provide. We cannot accept change-of-mind returns or exchanges for an item that has been made correctly to your order.

If you need to change or cancel an order, contact us as soon as possible. We’ll try to help if production has not started, but cannot guarantee a change or cancellation.

Faulty, damaged or incorrect items

Email hello@littlekeepsake.co.uk with your order number, a description of the issue and clear photos.

We’ll review the issue and arrange an appropriate remedy. This may include a replacement or refund, in line with your consumer rights. Where a production fault is confirmed, our supplier may arrange a replacement at no extra cost. We’ll tell you whether the item needs to be returned; please don’t send it anywhere until we provide instructions.

Nothing in this policy affects your statutory consumer rights.